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Learner Handbook
Policies Handbook
How to use the Course Materials
How-to Lesson
Study Plan
Characteristics of Services
Four Stages of Operations
Operations KPIs
SERVQUAL
Input-Transformation-Output Model
Total Quality Management
TQM - Deming
TQM - Crosby
TQM - Juran
Taguchi Loss Function
Six Sigma
Level 5 Crossover Topics
LO1 - Learning Outcomes You Could Be Asked About
LO1 Full Slide Deck
1.1.1 Definitions of operations and operations management
Extent of Operations Management
1.1.2 The extent of operations management in organisations
1.1.3 Operations management in different types of organisations
1.2.1 From implementing to supporting to driving strategy
1.2.2 The stages of development of operations strategy
1.2.3 The performance objectives of operations management (quality, speed, dependability, flexibility, and cost)
1.2.4 Top down and bottom-up perspectives of operations strategy
1.2.5 Order qualifying and order winning objectives of operations management
1.3.1 The input transformation output model of operations management
1.3.2 The dimensions of operations processes (volume, variety, variation and visibility)
1.3.3 The activities of operations processes
1.4.1 Operations management in manufacturing, services, retail, construction, and public sector supply chains
1.4.2 The impact of operations management on global sourcing
1.4.3 Examples of operations management in different supply chains
Revision Sheets - LO1
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LO2 - Learning Outcomes You Could Be Asked About
LO2 Full Slide Deck
2.1.1 The use of performance measurement in operations management
2.1.2 Setting performance targets
2.1.3 Benchmarking in improving operations management
2.1.4 Building continuous improvement
2.1.5 The use of business process re-engineering
2.2.1 Measuring failure and the impact of failure
2.2.2 Mechanisms to detect failure
2.2.3 Failure mode and effect analysis
2.2.4 Improving process reliability
2.2.5 Maintenance and approaches to maintenance
2.2.6 Failure distributions
2.3.1 Approaches to total quality management
2.3.2 The differences between total quality and quality assurance
2.3.3 The work of pioneers of total quality management (such as Deming, Juran)
2.4.1 Diagnosing quality problems
2.4.2 The use of statistical process control
2.4.3 Variation in process quality
2.4.4 The Taguchi loss function
2.4.5 Poka yoke
2.4.6 The Six Sigma approach to quality improvement
Revision Sheets LO2
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Revision Notes
Exam & Revision Techniques
CIPS Sample Questions
FULL LO1
FULL LO2
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